Support
How to reach us
We answer every support request personally. There’s no tiered chatbot, no ticket-routing labyrinth. Email us, we write back.
How to reach us
One address for everything — support, migrations, billing, security, and partnerships/legal. Email contact@infina.soand we’ll route your message to the right person internally.
Response times
Plus
1 business day
Pro
4 hours (business), 24h weekends
Max
1 hour, 24/7 for production outages
What to include
The faster you give us these, the faster you get a real answer:
- Workspace ID — from Settings → About.
- Affected IDs — post, integration, or request IDs where relevant.
- What you expected and what actually happened.
- Screenshots or screen recording for UI issues.
- Exact time (with timezone) if an event failed so we can check logs.
Before you email
Check the status page
If a platform has an outage, we already know and your post will retry automatically.
Re-read the quickstart
Most setup questions are a missing OAuth scope or a channel not yet connected.
Look up the error code
Every API error has a stable code with a linked explanation.
Walk through the first-post guide
It covers the exact path new users take — and the gotchas.
Community
A public Slack community lives at community.openpost.so. Founders, solo creators, and agency owners swap tips. Our engineers drop in most weekdays. Great for quick questions that aren’t blockers.
Feature requests
The public roadmap and idea board lives at feedback.openpost.so. Vote on ideas, propose new ones, see what we’re shipping next. We comment on every submission within a week and link back once something ships.