Status

The single source of truth for service availability is the live status page. Bookmark it; subscribe for incident-only email or RSS updates.

Status page: status.openpost.so

What the status page covers

• API — core /v1/* endpoints.
• Publisher — the service that actually posts to social platforms.
• Dashboard — the web UI.
• Webhooks — outbound event deliveries.
• Media pipeline — uploads and transcoding.
• Per-platform connectors — one row per platform. Often the upstream is what’s down, not us.

Uptime targets

Subscribing to incidents

• Email — Subscribe button on status.openpost.so
• Slack — /statuspage subscribe status.openpost.so
• RSS — https://status.openpost.so/history.rss
• Webhooks — incident webhook deliveries into any endpoint you own

Incident severity

• Major— publishing is broken or dashboard is down. Paging on-call, status page + email + Slack updates.
• Minor— degraded performance, slow responses, partial functionality. Status page updates only.
• Maintenance— scheduled, announced 7 days in advance. Off-peak only (weekends 02:00–06:00 UTC).

When to email support

If the status page is green and you’re still experiencing issues, email contact@infina.so with:

• Your workspace ID (Settings → About)
• Affected post or request IDs
• What you tried, and what actually happened

It’s usually specific to your workspace — a disconnected integration, an expired token, a platform-specific policy. We’ll get you a fix within one business day.